IT Support Analyst

Overview: SpendMend works exclusively with hospitals, healthcare systems, and higher education organizations. We offer a unique suite of recovery audit, telecommunications, and consulting services.
Individuals fulfilling the Support Analyst role provide first level end user application and hardware support, work with third party IT on escalated issues, support infrastructure and application projects, and identify &
implement opportunities for automation within Operations, Data Services, and IS environments. They must work well with internal and external customers within a team environment.

  • Essential Duties & Responsibilities
    End user support of applications, hardware, & phones
    Basic System Administration
    Special projects as assigned
    System documentation and training
    Technical communications
  • Desired Skills & Traits
    Hardware and application support skills
    Microsoft Office
    Communication Skills: must be friendly and able to work patiently with users
    Experience with OnBase a plus

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Authorization: Must be eligible to work In the United States. SpendMend is not willing to sponsor candidates who require work visas.

Salary: $45,000 – $60,000

Job Category: Information Systems
Job Type: Full Time
Job Location: Grand Rapids Hybrid

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