Employee Spotlight: Steve Meyer

Hello everyone! To finish up this week, we wanted to bring you another edition of the Employee Spotlight Series! This time around, our focus is on Steve Meyer! Steve started at SpendMend in September of 2019 and is an Auditor. Some fun facts about Steve are that he enjoys golfing, wakeboarding, boating, card games and he has a brother who also works at SpendMend. Steve keeps pretty busy during the summer months, as he’s either at the lake getting towed behind his Four Winns boat, or on the golf course sinking birdie putts. Steve’s go-to spot for boating and wakeboarding is Monterey Lake, so if you’re ever in the area keep your eyes peeled! Golf has been apart of Steve’s life for over 20 years, and he plays in a league every Monday night at the Saskatoon golf course with SpendMend colleagues RogerRJJoshHutch, Sean, Kevin, and Nathan! Outside of his hobbies, Steve also likes to spend time with his family during his spare time. Steve comes from a big family, as he is the youngest of 7 and also has 17 nieces and nephews followed by 17 great nieces and nephews! Needless to say, the grocery bill for family get togethers can be pretty steep! Steve does a great job at SpendMend and can always be counted on. He is a member of the illustrious Red Pod and has led the red pod in claims back-to-back months before! When asking around the red pod about Steve, it was clear he is a key member of the team. Dan “Hutch” Hutchins, Audit Manager, said “Steve Meyer is a great asset to our team.  Steve looks to take on new challenges in his quest for personal and professional growth.  Steve’s organizational skills and his willingness to take on new tasks are keys to his continued success.” It was great getting to know a little more about Steve and we really appreciate all the hard work he does! Thank you, Steve!

Interview with Steve:
What is your role at SpendMend?
Auditor
How long have you been with SpendMend?
A little over a year and a half!
How did you first learn about SpendMend?
from Roger / Katie
What 3 words would you use to describe SpendMend?
changing, pushing, driven
Why do you look forward to coming to work?
Opportunity and making money!
Before working at SpendMend, what was the most unusual or interesting job you’ve ever had?
power washing decks.
How did you get the job of power washing decks?  
I worked for my cousin who owned a small business for a couple of summers. Cleaning houses, trailers, and decks – along with sealing the decks after cleaning them.
What is one fun fact about you?
I come from a large family.
What type of music or podcasts do you listen to during the workday?
90’s for sure!
Do you have any hobbies or participate in any activities outside of work?
golf, wakeboarding, boating, card games.
Can you describe an interaction when you helped a client or a supplier that stands out in your mind?
resolving open issues on a statement, some were valid, some not.
What was the best compliment you’ve ever been paid by a client or supplier?
Thanked for resolving open credits/invoices to clean up a statement
What is the best part of serving the healthcare market?
Helping to save money, which helps everyone by bringing costs down!
What is your favorite Recovery Room Activity?
Ping Pong!
What has been your experience with SpendMend community service events?
Fun way to meet co-workers outside of work for a good cause.
What is your favorite in house event? (specific potluck, chili cook-off, bring your kid to work day, etc.)
fundraiser / game night – Euchre and Ping Pong tournament.
Do you want to shout out a co-worker who has helped or inspired you at SpendMend?
Nathan Nofs!
What has been your proudest accomplishment at SpendMend?
Highest claims 2 months in row in red pod (once in East)
What is something you’re looking forward to for your future at SpendMend?
Becoming a Supervisor.

Employee Spotlight: Amanda Foley

Hello everyone! We wanted to close out April with another edition of the Employee Spotlight Series! This time, the spotlight is on Amanda Foley! Amanda is a Regional Director and has been with SpendMend for the past 6 years. Amanda’s background was originally in public accounting where she gained a lot of experience in the Tax World. When she first came onboard at SpendMend, she oversaw our Tax delivery and eventually expanded into leadership within the entire Procure to Pay Cost Deliverable. Amanda’s region is the Western half of the United States and covers some of our largest clients. She is all about teamwork and does a great job leading her team to meet their goals!  When Amanda isn’t working on QBR’s and such, you can find her doing a variety of different things in the great outdoors. Amanda enjoys hanging out with her two dogs, Pudge and Harper, gardening, and going on hikes! When we asked Amanda about her hiking adventures, she casually informed us that she hiked the Grand Canyon rim to rim (24miles) all in one day! We know some of you reading this spotlight are also very into hiking, so feel free to reach out to Amanda to hear about her favorite trails! We reached out to Elizabeth Perez Gonzalez, Tax Manager and T.M.I. star, and asked what it was like working with Amanda so closely. Elizabeth said “One of the things I love about working with Amanda is that she walks the walk. I know that when we’re busy she is right there working with me. She really cares about delivering the best product for our clients and is ready and willing to do whatever it takes to make it happen. Her ability to juggle multiple projects at once is unmatched! I feel really lucky to have had her as my manager for the past 5 years. She supports the tax team not only from a managerial perspective, but as people too.” We think Elizabeth said it perfectly and did a great job describing Amanda! Amanda is a huge part of SpendMend and we can’t thank her enough! Thank you for everything, Amanda!

Interview With Amanda:

What is your role at SpendMend?
Regional Director
How long have you been with SpendMend?
6 years!
How did you first learn about SpendMend?
BSI was a service provided at both Amway and Steelcase, while I was employed at those organizations
What 3 words would you use to describe SpendMend?
Committed, agile, family
Why do you look forward to coming to work?
The people!
Before working at SpendMend, what was the most unusual or interesting job you’ve ever had?
I helped set single wide mobile home on foundations!
What is one fun fact about you?
I have hiked the Grand Canyon rim to rim in one day which is a 24-mile hike with a mile descent and a mile climb back out!
Do you have any favorite hiking spots or trails?
Angel’s Landing at Zion is a favorite but I am game for anything in the Columbia River Gorge which is only about 30 minutes from my house.
How many dogs do you have and what are their names? 
Harper my Am Staff rescue and Pudge a Boston Terrier.
What type of music or podcasts do you listen to during the workday?
Sublime Radio on Spotify and Marc Maron WTF podcast
Do you have any hobbies or participate in any activities outside of work?
Hiking, gardening, and trying to stay in shape!
Can you describe an interaction when you helped a client or a supplier that stands out in your mind?
Helping our clients with sales and use tax questions is always very rewarding. Our clients are juggling many tasks and are often not confident in their SUT compliance process. Helping them with this burden is always appreciated.
What was the best compliment you’ve ever been paid by a client or supplier?
“We trust you.” – Just a few words but it is key!
Would you like to give a shout out to a client or supplier?
We provide a lot of valuable information which allows our clients to correct processes and reduce financial leakage. I love seeing clients implement the changes identified by our findings. CommonSpirit is an example of a great partner who does the work necessary to eliminate gaps and improve processes.
What is the best part of serving the healthcare market?
Serving the healthcare market is another way to support our communities.
What is your favorite Recovery Room Activity?
The “remote” recovery room activity of taking the dog out for a quick a walk.
What has been your experience with SpendMend community service events?
I think there are some pictures floating around from the Ice Bucket Challenge for ALS back in 2014!
Do you want to shout out a co-worker who has helped or inspired you at SpendMend?
Shout out to Josh Kiel! I was pretty green when I joined the team. Josh took time out to ensure I understood the processes and answered any questions I had. I appreciate his insight and support. Glad he is on the other side of the country. 😊
What advice do you have for perspective candidates who want to join the SpendMend team?
Ask questions! No one majors in recovery audit. Success is homegrown. Be curious. Be diligent!
What has been your proudest accomplishment at SpendMend?
Seeing others excel in their roles. While obviously their success has more to do with their efforts than mine, I am proud that our team supports each other.
What is something you’re looking forward to for your future at SpendMend?
Hopefully a company Whitecaps game this summer!

Employee Spotlight: Greg Wilson

Hello and happy Friday! We hope everyone reading this edition of the employee spotlight series has had a great week and is looking towards an even better weekend. This time, our focus is on Greg Wilson! Greg is the Lead Pharmacist Auditor here and started with the company a year and a half ago. It was nice getting to know Greg a little better and we especially enjoyed hearing about his past work history along with the stories that came with those jobs. When Greg isn’t working or performing a HRSA audit, you can find him relaxing with his family or perhaps doing some car detailing! Greg actually is very experienced with auto detailing and said that growing up he spent many days washing and detailing cars with his father, which sparked his interest. Since then, Greg has become somewhat “obsessed” with learning all he can about auto detailing. It is definitely a good skill to have and Greg said that if anyone has any questions or is looking for tips, just shoot him an email!  Another interesting fact about Greg is that he worked at a hip-hop radio station! He worked at the radio station during the golden age of 90’s hip hop and said it was a great experience. Greg has held a few more interesting jobs over the years, but his most memorable job was when he was the intern at his neighborhood pharmacy. Greg said he has plenty of great stories from that job, especially when he would go to deliver prescriptions. If you’d like to hear about these stories, you’ll have to reach out to Greg as they get pretty crazy! Greg does amazing work as the Lead Pharmacist Auditor and says one of the best things about his job is working with his team. Greg is a true team player, and everyone on his team had nothing but great things to say about him. Rich Bucher, VP of Pharmacy Services and Client Solutions, said “Greg’s positivity and great attitude are infectious. Also, his in-depth 340B knowledge, extensive pharmacy experience, and communication skills have made him a critical part of our success.” It’s hard to find people like Greg, and we are so grateful to have him on our team! Thanks for all your hard work, Greg!

Interview with Greg:

What is your role at SpendMend?
Lead Pharmacist Auditor
How long have you been with SpendMend?
I joined the company in September 2019.
How did you first learn about SpendMend?
When I worked on the 340B covered entity side, I had great auditing experiences with some of the folks from Turnkey, including Jennifer, Megan and Heidi. I also always had really great connections with the team at 340B Coalition conferences.
What 3 words would you use to describe SpendMend?
Insightful, dependable, and innovative.
Why do you look forward to coming to work?
I always look forward to informal connections amongst my coworkers. Whether it is a quick “Teams” call to debate a client’s recent HRSA audit finding, or an impromptu Zoom meeting to help finish an audit report, everyone on our team is so approachable. Those brief interactions energize me and helps me feel connected to the team, especially when we are working remotely from our respective hometowns.
Before working at SpendMend, what was the most unusual or interesting job you’ve ever had?
I like to think I’ve had a pretty eclectic work history. I’ve interned at a hip-hop radio station, worked for a major U.S. gas & oil company, and have had a lot of great working experiences in pharmacy. I would say, though, that my intern years through pharmacy school at my neighborhood pharmacy are the most memorable, especially going out to deliver prescriptions (I’ve got some good stories to share over a beer one day).
How did you become an intern at a hip-hop radio station? 
When I was in high school, our guidance counselor’s office would set up job shadowing experiences for students that had certain professional interests, and at the time, I had aspirations to be in broadcasting, specifically sports news.  So, one week, I got called into the office, and they said “Great news!  We have a radio broadcasting internship for you to consider.”  They didn’t specify the type of radio station it was but gave me an address and a date/time to show up.  I assumed it was the local radio station that broadcast Pittsburgh sports events, but when I showed up, I immediately realized it was not the news station but the region’s hip hop & rap radio station.  It ended up being a lot of fun and really interesting, even though it was probably a little outside of my comfort zone.  It was in the mid-late 90’s, so they were beginning to move from cassette tape playback to CD and even digital music playback, so learning about the logistics of putting music on air was really cool.  Ultimately, I realized that broadcasting wasn’t for me long-term and that radio station has since shut down.
What is one fun fact about you?
So, I asked one of my kids to help me answer this one and they said, “you have a beard.” So that about sums me up.
What type of music or podcasts do you listen to during the workday?
Usually, I don’t have anything playing while I am working. But every once and a while I’ll put on an electronic/techno playlist to pick the pace up a little bit.
Do you have any hobbies or participate in any activities outside of work?
When I find the time, I like auto detailing. I’ve got some good tips on auto detail products, so shoot me an email if you have questions.
How did you learn about auto detailing?
Growing up, washing the car with my dad was a typical weekend activity in the summer, so I’ve picked up a lot of tips from him over the years.  Also, I’ve spent way more time reading online discussion forums and watching YouTube videos about detailing than I’d like to admit.
Can you describe an interaction when you helped a client or a supplier that stands out in your mind?
Anytime I’ve helped a client through a HRSA audit, it’s been a very rewarding experience. A HRSA audit is like the 340B team’s SuperBowl, with lots of pressure and lots of preparation required, so you really feel like a valued part of their team if you can support them through that process.
What was the best compliment you’ve ever been paid by a client or supplier?
The best compliment I think is when a client states that an audit was fair. Not in terms of quality, but in terms of objectivity and impartiality, where I’ve been able to provide constructive feedback without being overly critical. Knowing that the client is able to walk away from the audit with a sense of what they are doing well and also where they can focus on process improvements, that’s a home run in my book.
Would you like to give a shout out to a client or supplier?
I just got back from an onsite audit down in South Carolina, so shout out to the Spartanburg Medical Center team for welcoming me back on the road this year!
What is the best part of serving the healthcare market?
For me in this role, it is seeing how 340B covered entities use their savings to improve healthcare delivery to their respective patient populations. Whether it is developing a new clinical service to address a population health need or implementing programs that help make healthcare more affordable for vulnerable patients, it’s always inspiring to see how our clients are honoring their commitment to the 340B program.
What has been your experience with SpendMend community service events?
I love being able to contribute to fundraising efforts, and SpendMend has partnered with great organizations, like Toys for Tots or Kids’ Food Basket, which have great causes.
Do you want to shout out a co-worker who has helped or inspired you at SpendMend?
Everyone is fantastic, so it’s hard to single one person out. But I’ll shout out to Rich Bucher, who was the primary suspect in bringing me on board the Turnkey/SpendMend team when I first started. I like to say this is all his fault.
What advice do you have for perspective candidates who want to join the SpendMend team?
Don’t be afraid to ask questions! I think great candidates are not only able to answer challenging questions, but they also demonstrate thoughtfulness & insight by being inquisitive.
What has been your proudest accomplishment at SpendMend?
Representing the company at this year’s 340B Coalition Winter Conference as a presenter was an exciting virtual experience. Though that’s hard to compare to hearing from a client who comes back with a clean HRSA audit report!
What is something you’re looking forward to for your future at SpendMend?
Auditing on site in tandem with a team member! Most of my audits to date have been solo, so I’m excited to get out there with another pharmacy team member face-to-face. Hopefully somewhere warm, and also near an In-N-Out Burger.

Employee Spotlight: Chelsea Reeve

Spring is in the air and that means so is another edition of the Employee Spotlight Series! This time, the spotlight is on the incredible Chelsea Reeve! Chelsea has been working at SpendMend since August of 2020 but has worked at Turnkey Pharmacy Solutions, A SpendMend Company, since 2016. We had multiple co-workers tell us that we had to feature her for a spotlight post because she is such a fun, lively, energetic person. That is certainly true, and we found out first-hand how Chelsea’s positive energy is contagious! We asked Chelsea about her hobbies and she told us how she loves traveling, going outside, and spending as much time with friends and family as possible. Chelsea has actually been to 47 different states! She plans on checking off the last 3 states within the next couple of years. While Chelsea has been all over the U.S, she has also been to several different countries as well! Read the interview below to see what countries Chelsea has visited in her travels. Another interesting fact about Chelsea is that she collects heart-shaped rocks. Her collection consists of over 200! Make sure to read the interview to find out how Chelsea got started with her collection. It truly is a heart-warming story you won’t want to miss! Chelsea does an awesome job as Director of Operations for SpendMend Pharmacy and her work doesn’t go unnoticed. Rob Nahoopii, SVP of SpendMend Pharmacy, said “Chelsea is our Pharmacy Anchor and Traffic Controller. She provides stability for our clients and she works tirelessly to keep our team busy and where they need to be. She also has the biggest heart of anyone I know. She loves all those around her and our team and clients can feel that. We would not have made it this far without her.” Chelsea is an amazing individual and is such a joy to work with. Thank you for everything, Chelsea!
Interview with Chelsea:
What is your role at SpendMend?
Director of Operations (SpendMend Pharmacy)
How long have you been with SpendMend?
Since August 2020.
How did you first learn about SpendMend?
When Rob Nahoopii and Rich Iverson called me to tell me about the acquisition!
What 3 words would you use to describe SpendMend?
Friendly, Helpful, Family
Why do you look forward to coming to work?
I love making a difference and being a support to those that need me.
Before working at SpendMend, what was the most unusual or interesting job you’ve ever had?
I was a Program Director at a treatment center for girls for 9 years and did everything from running group sessions to tackling runaways on the side of the road! It was the hardest and most demanding job I ever had, but also the most rewarding!
How did you become the assistant program director at the treatment center? 
This was definitely a wonderful job!  As I was getting my social work degree, I was hired as a shift supervisor at this treatment center.  I moved into the Assistant Program Director position shortly after and was trained as a medical technician so I could pass out the medications to the girls when the nurse was on vacation or if emergencies arose.  I then was asked to take on the Human Resource Director position so I could hire all the employees for our center.  It was such a growing experience for me and so much fun to do so many different jobs.  I still filled in for the nurse and for the supervisors on occasion because I missed working closely with the girls.  I knew and was connected to every person at that facility and I loved feeling like I was making a difference for our girls and for our employees.  I was really successful in deescalating the girls and was able to attend several trainings including Mandt and other Positive Control System trainings so I could then do quarterly trainings with our employees on ways to deescalate situations when the girls became hostile or violent so that it hopefully did not escalate to a hold.  But I have a few scars from some situations that got a little too hostile.  I have probably put close to 100 girls in holds as a way to deescalate the situation and keep the girls from harming themselves or our employees.
What is one fun fact about you?
I collect heart shaped rocks!
How many heart shaped rocks do you have in your collection and where do you go to look for heart shaped rocks? 
This is a great question!  My mom started collecting heart shaped rocks, so I started collecting them for her and then realized I wanted to collect them for myself, because it was just so miraculous when I would find one.  I’ve been collecting them for about 6 years now.  I honestly find them anywhere and everywhere.  When I go on a trip, I always find one as a souvenir and then write on the back of it the date and where I found it.  I find them on hikes, the beach, trails, in parking lots, on mountain tops, in oceans, etc.  It is crazy how often I come across them.  They are everywhere!  When my Mom passed away almost 3 years ago, she gave each one of us a heart shaped rock from her collection and said that anytime we find a heart shaped rock, it is her saying hello.  Our whole family has had some tender experiences around heart shaped rocks since my Mom has passed away. I have never counted my heart shaped rocks, but I could safely say I have over 200 of them right now ranging from large boulders to tiny hearts that fit on my fingertip. In my landscaping this year, I am creating a little heart shaped rock garden to put them all.  We’ll see how it turns out!
What type of music or podcasts do you listen to during the workday?
I love all kinds of music but while I am working I love easy listening like Whitney Houston, Journey, and all country music! I love Thomas Rhett, Rascal Flatts, Dan + Shay and the list goes on! I love self-help podcasts, but I can’t listen to them during the workday because I can’t focus on what they are saying. I have a lot of podcasts that I subscribe to, but a few are the Rachel Cruze Show and pretty much all the other Ramsey personalities.
Do you have any hobbies or participate in any activities outside of work?
Before coronavirus I would say I love traveling, being outside, serving others and spending a lot of time with friends and family! Since the coronavirus, I like going on walks alone, finding a good home project to work on, FaceTime family and binge-watching fun shows.
What are some of your favorite tv shows to binge watch?  
Some of my favorite shows over the years have been NCIS, White Collar, The Night Shift, Madam Secretary, Royal Pains, Sweet Magnolias, The Rookie, Castle and all the Marvel movies and shows.  Let’s not forget anything Disney! I like to watch fun and lighter things and one that are a little cleaner in their content if that is possible.
What are some places you like to travel to?
I love going places I haven’t been.  I have a map in my office with pins that locate places I have traveled and places I want to travel.  I have been to 47 states in the United States and plan to hit my last 3 within the next couple years.  I love traveling out of the country, with people I feel safe with.  I get scared if I don’t know the language of the country I am traveling to.  I went on a cruise starting in Rome and went around the Italy boot to Venice and hit 5 countries along the way.  I have also traveled to St. Kitts, Dominican Republic, beaches in Mexico, Bahamas, and have a trip to Peru planned in July!  I love discovering the world!
What was the best compliment you’ve ever been paid by a client or supplier?
My favorite compliment was regarding our entire team. The client emailed me last year and said, “It’s so weird, I’m in Bend and the whole state is burning with wildfires, the air quality is hazardous it feels like an alien planet here…Turnkey is like a warm blanket and a cup of hot chocolate!” I love this client and just appreciated the time she took to send this over just because!
Would you like to give a shout out to a client or supplier?
I don’t know how I would give a shout out to just one client! Our clients are some of the most loyal and dedicated individuals! They work long and hard hours to ensure the care of those that live in the communities they serve in! They are all my heroes!
Do you want to shout out a co-worker who has helped or inspired you at SpendMend?
Once again, how do you choose just one? Every person I have met and know their name has meant something to me! Rob Nahoopii would be the one person that I would have to give a shout out to! Rob saw my potential while I was working with him at the hospital and brought me on with Turnkey when the time was right. He has always believed in me and inspired me to reach the potential that he knew I had. I have always tried to live up to that!
What is the best part of serving the healthcare market?
We get to help take care of those that take care of the everyone else!
What advice do you have for perspective candidates who want to join the SpendMend team?
SpendMend is like an extended family!

Employee Spotlight: Nicole Thompson

This week we decided to bring a little attention to Nicole Thompson! Nicole has been a part of the SpendMend team for a little more than a year now and she has already made a huge impact. You don’t see Nicole around the office every day, but that’s because she works remotely from beautiful, sunny, California! Nicole is a critical part of the team as she helps bring in new business and is often the first point of contact for new clients. When Nicole is not working hard to bring in new business, you can find her enjoying herself outside with her son, Jack. Nicole likes to do just about anything that involves going outside, but going to the beach is her favorite! If Nicole is anywhere near water, then she’s happy! While going to the beach is her favorite outdoor activity, she also enjoys going on hikes, golfing, playing tennis and much more. One of Nicole’s favorite things to do indoors when the weather is bad (which isn’t often in California) is cooking! Nicole and Jack have a good time cooking together, and some of their signature dishes include Mongolian beef ramen, cinnamon cilantro chicken, lomo saltado, chicken picatta, steak, and French dips on sourdough! When it comes to baking, they specialize in chocolate chip cookies (YUM) and sourdough bread. If you need any culinary advice, then get ahold of Nicole! If you ask around about Nicole, you would be hard pressed to find anyone who doesn’t rant and rave about how great she is. We asked Dave Hewitt, VP of Sales, how working alongside Nicole is and Dave said, “Nicole has an excellent can-do attitude and is worth her weight in gold as it relates to drawing awareness to our overall value proposition”. Dave wasn’t the only one who felt this way about Nicole, as Tom Flynn, VP of Marketing, stated “I’ve never worked with anyone more talented or hardworking than Nicole Thompson. And I’ve never seen a co-worker create such a genuine positive impact on her co-workers quite like Nicole.  It seems like, every week, I hear someone raving about how helpful she is and how she consistently goes above and beyond what is asked of her.  It really is a pleasure and a privilege to learn from her and to work with her.” Nicole truly is one of a kind and we are so lucky to have her on the team. Thank you for all your hard work, Nicole! We really appreciate it and couldn’t do it without you.

Interview with Nicole:

How long have you been with SpendMend?
Just over a year.
How did you first learn about SpendMend?
I worked with Dan Geelhoed and Rob Heminger from our shared time at another company.
What 3 words would you use to describe SpendMend?
FUN! Teamwork. Dedication.
Why do you look forward to coming to work?
I get to talk to so many different people around the country. Not only am I sharing SpendMend solutions with them, but also connecting with them on a more personal level.
Before working at SpendMend, what was the most unusual or interesting job you’ve ever had?
I worked for Beer Drinkers of America. Nope, it’s not a club for people that like beer. It was a company that educated people on how to “Party Smart.” I stuffed envelopes with educational material for bars and colleges.
What is one fun fact about you?
I’m a second-degree black belt in Taekwondo. I started classes when my son was 5 and he asked me to join him. It was a LOT of work and a LOT of fun.
How long did it take you to get your black belt?
It took me 4 years, but it was worth it!
What type of music or podcasts do you listen to during the workday?
Country Music, The Adam Corolla Show, The Joe Rogan Podcast.
Do you have any hobbies or participate in any activities outside of work?
I love to cook (and eat), and anything active outside – hiking, golfing, tennis, pickleball, beach walks, etc.
What was the best compliment you’ve ever been paid by a client or supplier?
I was thanked for being persistent. That IS my job, but not everyone appreciates the follow up. The prospect said they wanted an audit, but things kept coming up and the project kept getting postponed. I followed up as requested and when the audit finally started, it was very successful. The first audit found a variety of overpayments with different root causes. They implemented recommended controls and processes and drastically reduced their errors when the second audit was performed.
What is the best part of serving the healthcare market?
Getting to talk to people on the front lines. They tell it like it is.
What is your favorite in house event? 
Zoom meetings with Tommy. 😊 (SpendMend Marketing Director, Amanda Geelhoed Papach’s 2 year old son.)
Do you want to shout out a co-worker who has helped or inspired you at SpendMend?
Everyone I work with at SpendMend inspires me in a different way. Of course, Dan Geelhoed for creating a company with such a positive culture. The Marketing Team is AMAZING – Tom Flynn & the gang (AmandaHannahJoe & Tommy) make work fun every single day. Even though I’ve been in the recovery audit industry for more years than I care to admit, the Sales Team, CVMs and Operations Teams are so knowledgeable, I’m always learning from them.
What has been your proudest accomplishment at SpendMend?
I’m proud of the work we’ve done upgrading and optimizing the CRM and implementing Outreach.io. These are two key platforms that enable our lean sales and marketing teams to connect with healthcare decision makers. We help hospitals improve patient care through cost savings solutions, insightful analysis, and improved visibility. The more people we can connect with, the more we can help the industry.
What is something you’re looking forward to for your future at SpendMend?
I’m looking forward to expanding the Business Development Team and sharing the SpendMend message with more health systems, hospitals, and clinics.